This Privacy Policy explains what personal information Traders Guild collects, how we use it, and the choices you have. Please read it alongside our Terms of Service.
1. Who We Are
Traders Guild ("we", "us") is the data controller for personal information processed through the Traders Guild mobile apps and services. Traders Guild is operated by an independent developer, not a registered company.
Contact: support@tradersguild.co
2. Information We Collect
You provide:
- Account details: email address, username, display name, and password (stored hashed).
- Profile information: avatar, bio, location (optional), trading interests (optional).
- Content: chart markers and setups, posts, comments, messages, uploaded images or files, guild memberships, follows, reactions, reports, and moderation activity.
- Support requests: messages you send to support, including any attachments.
- Speech-to-text: if you choose dictation, your device's speech-recognition provider processes microphone input and returns transcribed text. Traders Guild receives the resulting text, not a voice-note recording.
Collected automatically:
- Device information: device model, operating system version, app version, language.
- Usage and support data: features you interact with, sessions, diagnostics, crash reports, and performance metrics where enabled.
- IP address (used transiently for security and fraud prevention).
- Push notification tokens (if you enable notifications).
From third parties:
- If you choose Google Sign-In, Google supplies an identity token and may supply your Google account email, email-verification status, name, and profile image. We use this information to authenticate or create your Traders Guild account. We do not receive your Google password.
- Market data from data providers (this is not personal data about you).
We do not collect payment card numbers, bank account credentials, government ID, device contacts, or precise device location. Traders Guild does not execute trades, hold customer funds, provide a wallet, or connect to brokerage accounts.
3. How We Use Your Information
We use your information to:
- Provide and operate the Traders Guild service.
- Authenticate you and keep your account secure.
- Personalise your experience (e.g. content you follow).
- Send transactional emails and push notifications you've enabled.
- Improve the app, fix bugs, and develop new features.
- Detect and prevent fraud, abuse, and violations of our Terms.
- Comply with our legal obligations.
4. Legal Bases (UK / EU users)
We process personal data on these legal bases:
- Contract — to deliver the service you signed up for.
- Legitimate interests — to keep the service safe, prevent abuse, and improve features.
- Consent — for optional features such as marketing communications and certain analytics.
- Legal obligation — when required to comply with law.
5. Sharing Your Information
We share information only when necessary:
- Service providers who host our infrastructure, provide identity authentication (including Google Sign-In), send emails, deliver push notifications (including Firebase Cloud Messaging on Android), process optional speech recognition at the device/platform level, monitor errors, and process analytics where enabled. Their processing is governed by applicable data-protection terms and agreements.
- Other users see your username and information you choose to make public (such as your avatar, posts, comments, and public profile fields). Your username is the primary public identity in the current Android app. Your display name may remain visible in older app versions and compatibility data while supported clients transition to username-only presentation.
- Legal authorities if required to comply with valid legal requests.
- Business transfers in the event of a merger, acquisition, or sale of assets.
We do not sell your personal information.
6. Data Retention
We keep your account information for as long as your account is active. When you delete your account, we remove or anonymise associated personal data from active systems promptly; residual copies in operational logs and backups expire within 30 days. We may retain limited information longer where necessary for legal obligations, dispute resolution, fraud prevention, safety, or enforcement of our Terms.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your information.
- Object to or restrict certain processing.
- Receive a portable copy of your data.
- Withdraw consent (where processing is based on consent).
- Lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office at ico.org.uk).
To exercise these rights, email support@tradersguild.co from the address linked to your account, use the in-app controls under Settings → Data & Privacy, or visit our prominent account deletion page.
8. Children
Traders Guild is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
9. International Transfers
Your data may be processed in countries other than your own, including the United Kingdom, the European Union, and the United States. Where required for transfers outside the UK or EEA, we rely on legally recognised safeguards, which may include adequacy regulations or approved contractual clauses.
10. Security
We use industry-standard safeguards, including encryption in transit (HTTPS/TLS) and at rest, hashed passwords, and access controls. No system is 100% secure, but we work to protect your information from unauthorised access, loss, or misuse.
11. Cookies and Similar Technologies
The Traders Guild mobile apps do not use browser cookies. We use device-level identifiers and tokens for authentication, security, push notifications, and diagnostics. You can manage notification and microphone access in your device settings.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified in the app. The "Last updated" date at the top of this document tells you when it was last revised.
13. Contact
For privacy questions or to exercise your rights, email support@tradersguild.co.